Pendleboard inflatable and EPS / fibreglass SUP boards are warranted against manufacturer’s defects for 1 year (for yellow boards) and 6 months (for red boards) from the date of purchase . The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Pendleboard Dealer that clearly shows the purchase date and for a Pendleboard . Pendleboard does not warrant against normal wear and tear, alteration, misuse, accident, abuse or the normal breakdown of colors and materials. Damage incurred during airline or delivery handling is not covered by this warranty, and claims in such cases should be made directly with the carrier. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Pendleboard. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
We recommend Pendleboards be cared for in the following manner.
Inflate to a maximum of 15 PSI .
Replace valve cover after inflation and deflation. Clean products after every use with plain water or mild detergent.
Take care not to force weight onto the fins until the board is in the water. Place it down carefully on the ground when removing from the bag.
Store dry in the carry bag or covered in a dry place and out of the sun. Extended exposure to sun or heat will shorten the life of your product.
The following actions will prematurely damage the Pendleboard and will void warranty.
Do Not: Over-inflate (15PSI Max)
Do Not: Leave board inflated and in direct sunlight for extended periods. Excessive heat will weaken glues and increasing pressure by expanding the air. It may lead to seam failure.
Do Not: Pack the board so the inflatable nose section is tight against the fins or paddle blade. The PVC fabric is very strong but may be damaged by the sharp edge of the fins or paddle blade.
Do Not: Store the board in a very hot environment. Storing in a closed vehicle on hot day could damage the PVC glues and the EPS foam core.
Please follow the steps below for any warranty claims.
Stage 1 – Evaluate the validity of the claim.
• Was the product purchased within 1 year from the claim date evidence by receipt or proof of purchase?
• Was the product purchased new from an authorized dealer (i.e. an approved Pendleboard Dealer listed on the Pendlebard website)?
• Does the damage appear to be attributable to manufacturer’s defects?
• Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents (these aren’t covered under the terms of the warranty)?
Stage 2 – Advise us of the problem.
Email for assessment and advice.
Please note in your email the following items:
• Tell us WHAT product you have a problem with – describe the product and its serial number.
• Describe the problem, and the circumstances of use, leading up to when you first noticed the problem.
• Attach photos of the problem if possible.
We will assess the problem and advise what action to take.
HOW WE COLLECT THE INFORMATION
There are many ways that Pendleboard obtains information from you: (1) via signup on any Pendleboards’ website(s); (2) from an online, email, retail, or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter a Pendleboard giveaway; (5) anytime you submit a business reply, product, or warranty card; (6) upon contacting customer service to request Pendleboard communications; and (7) upon signing up at an event.
THE INFORMATION WE COLLECT
When you register on-line to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Pendleboards’ website, you also will need to give us your telephone number and possibly a credit card number so we can process your payment and contact you in the event of any problems with delivery. When you order through Pendleboards’ website, we collect your name, billing address, shipping address, email address, phone number(s) and possibly a credit card number (with expiration date). If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
HOW WE USE THE INFORMATION
We will primarily use your personal information to provide products and services to you, for example:
To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
To send you information/materials via e-mail about products, offers and news we think could interest you. This information may relate to products, offers and news of Pendleboard.
To analyze visits to the website and learn about the interests of our visitors in the aggregate, so we can improve our products and services and deliver the best user experience.
For customer service purposes, such as following up on customers who have not checked out their abandoned shopping carts or to see if there was a problem with their use of the site.
The information obtained from registration on-line is utilized to improve your web experience with Pendleboard by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding Pendleboard and its products.
The information obtained during an online purchase process is used only to complete the order online, to confirm the order and shipment of the order via email and customer service purposes. You may, upon placement of an order, opt to allow Pendleboard to save the information for a speedier checkout process the next time. Your payment information is then stored only for the purposes of faster checkout and is not used for any other purpose.
Remember the items in your shopping basket
Recognize you when you return to our website
Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
SHARING INFORMATION WITH THIRD PARTIES
Pendleboard will never sell any information about you to anyone. We are part of a larger company and we may share information with our parent and affiliated companies.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection, order fulfillment and shipping, marketing, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Pendleboard, or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.
Pendleboard has a company policy not to flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what Pendleboard is offering.
YOU can easily unsubscribe at any time you want by following the unsubscribe link, which is contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from Pendleboard for several weeks after your request is received.
Pendleboard also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
ACCESS TO YOUR PERSONAL INFORMATION
Pendleboard will provide you with access to the personal information you provided to Pendleboard by allowing you to view, update or correct your information. In order to protect your privacy, Pendleboard takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Pendleboard will accomplish this through the use of passwords and personal data.
If you want to find out what personal information Pendleboard holds about you, please contact our customer service department.
We utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
UPDATES TO PRIVACY INFORMATION